Refund Policy

RETURNS AND EXCHANGES

We know returns can be a hassle, and our goal is to make the process as easy and painless for you as possible. We have a 30 day return policy, although we’ve been known to grant reasonable exceptions under certain circumstances. Our goal is to make you happy, and if things aren’t to your liking, we’ll do everything we can to make it right. Below are some specifics, but give us a call or send us an email, and we’ll be happy to discuss your specific situation, and look for the best possible resolution.

To be eligible for a return or exchange, your item must be unopened, unused, and in the same condition that you received it. It must be in the original, sealed packaging.

A couple of our goods & services are exempt from being returned due to their nature:

• Software as a Service (SaaS) subscriptions, such as our “AED Total Solution” Program
• Downloadable software products

To process your return or exchange, please email us at customerservice@mdsimedical.com or call us toll-free at 888-683-7988. To complete your return, we require a receipt or proof of purchase.

All Returns or Exchanges should be sent to us at:

 MD Solutions International, LLC
13075 Gateway Dr S #100
Seattle, WA 98168

Please reference your Return Authorization Number on packaging. Please do not send your purchase back to the manufacturer. 

You will be responsible for paying for your own shipping costs for returning your item, or we can provide you with a shipping label, and deduct it from the amount of your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, you may want to first check with your bank or your credit card company to ensure it isn’t just posting late, as sometimes there is a delay on their side in showing refund returns.

If you still have not received your refund yet, please contact us at customerservice@mdsimedical.com or 888-683-7988, and we will help you to get it resolved as quickly as possible.

EXCHANGES

We make every effort to process exchanges as quickly as possible. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

WARRANTY CLAIMS

Manufacturer warranty questions and claims must be handled directly with the applicable product manufacturer.

Recertified AEDs purchased from us are covered by our three-year warranty.

Please review our Warranty Policy for complete details and instructions.